by REI Shopper, July 4, 2008

Your nearest store to me is about 40 miles away. A bit too far for convenience.

 I would shop here again

by REI Shopper, July 3, 2008

I appreciate having this service option.

 I would shop here again

by REI Shopper, July 3, 2008

Easy

 I would shop here again

by REI Shopper, July 3, 2008

Excellent experience.

 I would shop here again

by REI Shopper, July 3, 2008

I've always been pleased and this experience was no exception. User submitted reviews are a great tool.

 I would shop here again

by REI Shopper, July 3, 2008

I'm glad that ship-to-store at no charge is a option, because I was purchasing a sale item and did not want to spend almost as much in shipping as the item cost. It took a little longer, but not bad. The only reason I did not rate the experience "excellent" is that I had some difficulty pulling up the detail info (size measurement) on the item on the website.

 I would shop here again

by REI Shopper, July 3, 2008

rei customer service, and range of products, is as good as it gets in my experience. it can be a wee bit on the pricey side, but the returns policy gives me a very high degree of confidence buying from rei.

 I would shop here again

by REI Shopper, July 3, 2008

excellent

 I would shop here again

by REI Shopper, July 2, 2008

easy shopping, easy to order, good and fast service with very good products. since i live 1 1/2 to 2 hours from an rei it is usually easier to ship directly to my house unless i will be going by a store close to my order time.

 I would shop here again

by REI Shopper, July 2, 2008

Great, as always.

 I would shop here again

by REI Shopper, July 2, 2008

Awesome.

 I would shop here again

by noway87noway, July 2, 2008

I placed an order through their online store. After realizing I hadn't ordered all the parts I needed I called customer service the next day to cancel. My order confirmation said that I would receive an e-mail once the order shipped. When I called customer service to cancel the order, I was told the item was already shipped and that I would receive an e-mail over night. The next day I had not received a shipment e-mail, and my credit card had not been charged. I called customer service again to cancel the order and was told the order could not be cancelled, even though the item had not shipped yet. I was instructed to return the item to my local store once it arrived. I will not order anything from the REI online store again.

 I would not shop here again

by REI Shopper, July 2, 2008

It is easy to shop on-line with REI. I have called customer support number from the web site. They were very helpful and very nice. The employees at REI Kennesaw, GA are also very nice and helpful. REI knows what customer service is all about. Thank you.

 I would shop here again

by REI Shopper, July 2, 2008

Delivered very quickly

 I would shop here again

by REI Shopper, July 2, 2008

The store employees are knowledgable and helpful. Enjoy shopping there.

 I would shop here again

by REI Shopper, July 1, 2008

Very good, although the (overseas) shipping costs were a nasty shock and not at all aligned with the initial advice. IE initial estimate was $75, at order they came in at $230 or so. Perhaps something could be done to improve the accuracy of the initial estimate? Otherwise, excellent.

 I would shop here again

by REI Shopper, July 1, 2008

Very good experience; staff very friendly and helpful.

 I would shop here again

by REI Shopper, June 30, 2008

Everything went as planned. Had an item on backorder, came smoothly when the time was right. No surprises, just as expected. Very good. REI's where it's at.

 I would shop here again

by REI Shopper, June 30, 2008

I live on an island, and you found our house. other companys have either lost our package or it was delayed by 2 wks due to our location.

 I would shop here again

by REI Shopper, June 30, 2008

very effecient and pleasant

 I would shop here again

by REI Shopper, June 29, 2008

your survey experience sucks.

 I would shop here again